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Salesforce Einstein Copilot: What Customers Need to Know about the Generative AI Tool

March 14, 2024 Adam Mansfield Reading Time: 7

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At the end of February 2024, Salesforce announced the “public Beta availability” of Einstein Copilot, a new customizable, conversational, and Generative AI assistant for CRM. […]

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3 SELA Pain Points for Salesforce Customers

March 5, 2024 Erik Bullard Reading Time: 4

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Are you currently a SELA customer and have concerns about the value you are receiving from your deal? Perhaps you even have concerns about what […]

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Salesforce Enterprise Licensing Agreements: Salesforce’s Motivation for More SELA Deals

February 28, 2024 Erik Bullard Reading Time: 3

If your enterprise is not seeing your desired internal growth (or even if it is), it is still likely that your Salesforce relationship has grown […]

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5 Predictions for SAP Customers in 2024

February 27, 2024 Len Riley Reading Time: 5

As SAP continues to position itself as a leader in generative AI and innovative technologies, customers must use these predictions for SAP customers to prepare […]

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What Matters Most to Microsoft in 2024

February 15, 2024 Adam Mansfield Reading Time: 6

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Since the start of 2024, and probably leading up to it, Microsoft has made it abundantly clear where their focus lies and what matters most […]

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Evaluating Workday’s LDP: Critical Insights for Small & Mid-Sized Businesses

February 13, 2024 Erwann Couesbot Reading Time: 5

Over the past year, UpperEdge has seen Workday more frequently propose their Launch Deployment Program (Workday’s LDP) offering to customers. It appears Workday is attempting […]

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ServiceNow’s GenAI Push: What Customers Need to Know About the Costly “Pro Plus” Add-On

February 6, 2024 Adam Mansfield Reading Time: 6

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Like the other cloud software vendors on the market, ServiceNow is focusing their 2024 strategy on expanding their Generative AI (GenAI) capabilities and offerings, specifically […]

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4 Major Updates to Copilot for Microsoft 365: What Customers Need To Know

January 18, 2024 Adam Mansfield Reading Time: 4

Microsoft Copilot interface on a screen and mobile device

Towards the end of 2023, Microsoft announced that their latest offering, Copilot for Microsoft 365 (previously Microsoft 365 Copilot), was generally available for enterprise customers. […]

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3 Common Mistakes When Counting Your Oracle Named User Plus License Requirements

January 16, 2024 Erwann Couesbot Reading Time: 3

There are multiple scenarios that can trigger an Oracle audit, but failing to properly count the number of Named User Plus (NUP) users that are […]

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SAP vs. 3rd Party Support: Opportunities to Impact Your Maintenance Costs

December 26, 2023 Zach Frye Reading Time: 5

With the 2027 maintenance deadline to move off ECC quickly approaching, customers must consider eating increasing maintenance costs, renegotiating their deals or moving to 3rd […]

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