Why UpperEdge? We approach each client engagement and interaction with complete focus on client service and delivery of maximum value. What makes UpperEdge unique is the intimacy with which we service all client relationships. Our client-centric focus allows us to practice what we preach by establishing highly sustainable relationships with our clients. At UpperEdge, we understand the importance of servicing our clients with a personal touch and incessant drive to provide the utmost value.
Some of our clear differentiators include but are not limited to the following.
100% Client Advocacy: 100% of our time and energy is tied to client advocacy. We maintain a completely unbiased perspective in our client delivery as we have no direct business relations with the vendors and suppliers considered under our client engagements and support. This eliminates any potential for conflicts of interest.
Focus and Precision: We maintain laser focus on what we do best. This allows UpperEdge to coach and advise with absolute precision and accuracy. We are not interested in becoming a full service, end-to-end IT portfolio sourcing and commercial advisory firm. We do not take our eye off the ball for the categories of the portfolio we know best which allows us to go as wide and deep as our clients need to realize the most value.
Flexibility: We lead by example and practice what we preach. At UpperEdge, we do not tell our clients how we expect them to do business with us; we ask them how they would like to do business with us. We understand that in order to establish genuine relationships with our clients, we must be flexible in how we do business and how we support them.
Responsiveness: Our level of responsiveness is driven by our people, our approach, and our commitment to our clients. All UpperEdge employees are carefully screened and trained to ensure they have the right characteristics to meet deadlines and the right attitude to appreciate the importance of never missing a client commitment. Given the intimate nature of our client engagements and our commitment to focusing on what we do best, UpperEdge is confident that our responsiveness is unmatched in the market.
Culture: A key ingredient of our differentiation is our culture. Our culture is built upon a strong set of beliefs and core values. These beliefs and values do not change from time to time, situation to situation, or person to person. They are constant and form the foundation on which we perform work and conduct ourselves. At UpperEdge, our core values define who we are. The following identifies what is truly important to us as a company.
- Integrity: We speak and seek the truth in all we do.
- Respect: We appreciate and value self, others, community, and our profession.
- Responsibility: We hold ourselves accountable for our actions towards self, others, and community.
- Courage: We face difficult situations with confidence and determination and the courage to always do what is right.
- Commitment: We are committed to the success of our clients and will not rest until it is achieved.
- Humility: We carry ourselves with a quiet confidence and conviction. We let our actions and results speak for ourselves.
- Citizenship: We act as productive and contributing members of society.
People and Experience: The quality of our delivery is based upon the quality of our people. Our people are our most important asset and we recruit and retain only the best. Our team maintains an average of 15 years of relevant experience. We recruit experienced professionals with strong character and deep domain expertise. We place a high degree of energy and emphasis on ensuring the character of our team is built upon a unique blend of integrity, competence, courage, commitment, creativity, candor, discipline, decisiveness, humility, passion, and maturity.
To learn more about UpperEdge’s offerings, please e-mail info@upperedge.com or call 617-412-4343.
